DineTrip³
Japanese Restaurant Booking Service

Terms of Service

Article 1Application of These Terms

  1. These Terms of Service (hereinafter referred to as "these Terms") apply to all uses of the AI-powered restaurant recommendation and reservation agency service (hereinafter referred to as "the Service", including any subsequent changes to content or name) provided by groove create Inc. (hereinafter referred to as "the Company").
  2. Users shall use the Service in accordance with these Terms and may not use the Service unless they agree to these Terms. Users are deemed to have agreed to these Terms upon using the Service.
  3. Notes and notices posted on the Service constitute part of these Terms.

Article 2Formation of Contract and User Information

  1. The contract between the Company and the User regarding the use of the Service based on these Terms (hereinafter referred to as "the Contract") shall be established upon completion of the registration procedures specified by the Company for the Service.
  2. Users shall provide the information specified by the Company during such registration, and shall promptly notify the Company of any changes to such information after the Contract is established. The Company shall not be liable for any damages incurred by Users due to failure to provide such notification.

Article 3Changes to These Terms

  1. The Company may change these Terms from time to time if any of the following applies:
    • (1) When the change to these Terms is in the general interest of Users
    • (2) When the change to these Terms does not conflict with the purpose of the Contract, and there is necessity for the change and reasonableness and appropriateness of the changed content
  2. When making changes under the preceding paragraph, the Company shall notify Users by posting the content of the revised Terms on the Company's website or by other means with at least a 14-day advance notice period, and the changes to these Terms shall take effect upon expiration of such notice period.

Article 4Use of the Service

  1. Users shall bear all costs related to the use of the Service, including equipment, devices, software, and telecommunications line usage fees.

Article 5Application for Reservation Agency and Establishment of Reservations

  1. When wishing to make restaurant reservations using the Service, Users shall enter the information specified by the Company and receive recommendation results (up to 6 restaurants) from the Company.
  2. Users shall select the restaurants for which they wish to request reservation agency from the presented options, enter the information required for reservation as specified by the Company (name, email address, phone number, etc.), confirm that there are no errors in such information, and then apply for reservation agency.
  3. The reservation between the User and the restaurant shall be established when the Company completes the reservation arrangement based on the User's application.
  4. Users acknowledge in advance that reservations are not established at the application stage under paragraph 2, and such applications do not guarantee that reservations will be made.

Article 6Service Fees

  1. As consideration for using the Service, Users shall pay the reservation agency fee separately determined by the Company according to the number of reservations established under paragraph 5 of the preceding Article.
  2. The Company shall secure (authorize) the credit limit on the credit card previously registered by the User for the estimated total reservation agency fee corresponding to the number of restaurants for which the User has applied for reservation agency.
  3. After securing the credit limit, the Company shall arrange reservations and finalize the payment with the total reservation agency fee corresponding to the number of reservations actually established.
  4. Users agree in advance that if they cancel a reservation after it is established, the reservation agency fee paid to the Company will not be refunded regardless of the reason. Users also acknowledge that additional cancellation fees to the restaurant may be incurred based on the restaurant's cancellation policy, and such cancellation fees shall be borne by the User. Furthermore, cancellations and inquiries to restaurants reserved through this agency service shall be made by Users themselves, and the Company shall not be liable for any damages incurred by Users.

Article 7Prohibited Acts

  1. Users shall not engage in the following acts (including acts that induce or prepare for such acts) when using the Service:
    • (1) Not showing up at the restaurant without any notice regarding an established reservation (so-called no-show)
    • (2) Applying for restaurant reservation agency without the intention to actually dine
    • (3) Registering or declaring false information on the Service
    • (4) Transferring, reselling, or otherwise disposing of rights related to established reservations to third parties
    • (5) Violating laws, regulations, directives, guidelines, etc. applicable to Users
    • (6) Acting against social norms or public order and morals
    • (7) Infringing on the rights of the Company, other Users, or third parties
    • (8) Posting programs or other content that destroys or interferes with the functions of software, hardware, etc. used by other Users
    • (9) Destroying or interfering with the functions of the Company's servers or networks
    • (10) Interfering with the Service
    • (11) Collecting or storing information of other Users beyond the scope necessary for using the Service
    • (12) Using the Service for purposes other than its intended purpose
    • (13) Impersonating third parties to use the Service
    • (14) Directly or indirectly providing benefits to anti-social forces in connection with the Service
    • (15) Other acts that the Company determines to be inappropriate based on reasonable grounds

Article 8Termination and Suspension of the Service

  1. The Company may terminate the Service at its discretion by notifying Users in advance by a method the Company deems appropriate.
  2. The Company may temporarily suspend all or part of the Service without prior notice to Users if any of the following events occur:
    • (1) When performing regular or emergency maintenance of the Service
    • (2) When the system is overloaded due to excessive access or other unforeseen factors
    • (3) When it becomes necessary to ensure User security
    • (4) When telecommunications carrier services are not provided
    • (5) When provision of the Service becomes difficult due to force majeure such as natural disasters or legal amendments
    • (6) Other cases where the Company determines it necessary based on reasonable grounds, similar to the preceding items
  3. The Company shall not be liable for any damages incurred by Users due to the Company's measures under this Article.

Article 9Outsourcing

  1. The Company may outsource all or part of the operations related to the Service to third parties at its discretion.

Article 10Intellectual Property Rights

  1. Intellectual property rights such as patents, copyrights, design rights, utility model rights, and trademarks related to the Service belong to the Company or third parties who are rights holders. The license to use the Service under the Contract does not imply a license to use intellectual property rights beyond the scope necessary for using the Service.
  2. Users grant the Company a free, non-exclusive license to use all feedback and comments provided to the Company after using the Service, only to the extent necessary for the Company to provide or promote the Service.
  3. Users agree in advance that the Company may use data regarding User information obtained for reservations in accordance with the provisions of the preceding paragraph.

Article 11Limitation of Liability

  1. Since reservations are established between Users and restaurants, Users agree in advance to resolve at their own responsibility any issues between Users and restaurants, including cases where the restaurant cancels after the reservation is established, problems with food provided by the restaurant, troubles with payments to the restaurant after dining, and other issues. The Company shall not be liable for any such matters.
  2. Since the Service is a service that makes reservations on behalf of Users, the Company shall not be liable even if reservations at restaurants desired by Users cannot be made due to the restaurant being fully booked, closed, or other attributable reasons.
  3. The Service is provided "as is," and the Company makes no warranties regarding the Service, including that it will establish reservations at restaurants desired by Users, that it will have functions expected by Users, that it will operate without defects, or regarding results of use.
  4. The Company makes no warranties regarding the completeness, currency, or accuracy of any information about restaurants posted on the Service, including recommendations generated by AI. Users shall verify the currency and accuracy of information at their own responsibility.
  5. The Company's liability for damages related to the Service due to the Company's negligence shall in no event exceed the amount of reservation agency fees actually received from the User in the past 3 months, and the Company shall not be liable for any other damages. However, if the Company causes damages to Users through its intentional misconduct or gross negligence, the Company shall compensate for damages to the extent that a reasonable causal relationship with such intentional misconduct or gross negligence is recognized.

Article 12Third-Party Services

  1. The Service may integrate with services operated by third parties other than the Company (hereinafter referred to as "Third-Party Services") for payment processing and other purposes, but the Company does not guarantee that such integration will continue.
  2. Users shall use Third-Party Services at their own responsibility, and the Company shall not be liable for any damages incurred by Users through the use of Third-Party Services.
  3. Use of Third-Party Services shall be subject to terms of service, contracts, etc. applicable between Users and providers of Third-Party Services, and Users shall confirm and comply with such terms at their own responsibility.

Article 13Management and Use of Personal Information

  1. The Company shall manage and use personal information provided by Users in accordance with the Company's Privacy Policy, and Users agree to this in advance.
  2. Users agree in advance that their personal information entered when applying for reservation agency will be provided to the restaurants for which reservations are made.

Article 14Notices

  1. When notifying Users in connection with the Service, the Company shall do so by a method the Company deems appropriate, such as sending email to the email address registered as registration information or posting on the Company's website.
  2. Notices made by the methods specified in the preceding paragraph shall take effect at the time the Company sends the email in the former case, or at the time the notice content is posted on the Company's website in the latter case.

Article 15Damages

  1. If Users cause damages to the Company by violating these Terms or in connection with the use of the Service, they shall compensate for all damages incurred by the Company (including but not limited to attorney's fees, lost profits, special damages, and indirect damages).

Article 16Term

  1. The Contract shall remain in effect from the time it is established under Article 2 until the Company notifies the User of reservation completion.

Article 17Termination

  1. The Company may terminate the Contract by immediately notifying the User when any of the following events occur:
    • (1) When the User fails to make payments under these Terms or engages in prohibited acts under Article 7
    • (2) When the User violates any provision of these Terms other than the preceding item
    • (3) When bankruptcy proceedings or civil rehabilitation proceedings are filed
    • (4) When the Company determines based on reasonable grounds that it is inappropriate for the User to continue using the Service

Article 18Exclusion of Anti-Social Forces

  1. Users represent and warrant to the Company that they do not fall under any of the following and pledge that they will not fall under any of them in the future:
    • (1) Being a member of organized crime groups, organized crime group members, or other anti-social forces
    • (2) Having relationships with anti-social forces that are socially reprehensible
    • (3) Making violent demands, threatening statements, or using violence against the Company, either directly or through third parties
  2. The Company may terminate the Contract if the User violates the preceding paragraph.

Article 19Survival

  1. Even after termination of the Contract, provisions of these Terms that by their nature should survive shall remain in effect.

Article 20Assignment of Rights and Obligations

  1. Users may not transfer, succeed, create security interests in, or otherwise dispose of their rights or obligations under the Contract, or their contractual status, to third parties without the prior consent of the Company.
  2. When the Company transfers the business related to the Service to a third party, the Company may transfer its contractual status, rights, obligations, and all information regarding Users to the transferee as part of such business transfer, and Users agree to this in advance.

Article 21Governing Law and Jurisdiction

  1. Japanese law shall apply to the interpretation and application of these Terms.
  2. The Tokyo District Court shall have exclusive jurisdiction in the first instance over all disputes relating to these Terms.

Enacted on December 5, 2025