Privacy Policy
Groove Create Inc. (hereinafter referred to as "the Company") handles personal information (meaning personal information as defined in Article 2, Paragraph 1 of the Act on the Protection of Personal Information (hereinafter referred to as the "Personal Information Protection Act"); the same shall apply hereinafter) appropriately in accordance with this Privacy Policy.
1. Basic Policy
The Company complies with the Personal Information Protection Act and other relevant laws and regulations, establishes an organizational structure, and strives to protect personal information appropriately.
2. Information Collected
The information collected by the Company to achieve the purposes set forth in "5. Purpose of Use" includes the following:
- Information related to user identity verification (name, phone number, email address, etc.)
- Credit card information for using our services
- Information regarding payment status related to service usage
- Information related to the use and browsing of our services by users (Cookie information, access logs, device information, OS information, location information, IP address, browser information, etc.), reservation information related to service usage (date, time, number of people, restaurant, nationality)
- Information regarding feedback and evaluations voluntarily provided by users in surveys after using our services
- Information entered by users into input forms specified by the Company
- Information provided by other services (SNS, etc.) if the user permits linkage with such services
In addition, the Company may handle information collected indirectly from business partners or third parties. Specifically, identifiers (Cookies, ADID/IDFA, IP addresses, etc.), phone numbers, email addresses, browsing history, location information, hobbies, and preferences obtained from advertising operators, service providers, etc., may be matched and analyzed with personal information already held by the Company.
3. Appropriate Acquisition of Personal Information
The Company acquires personal information by lawful and fair means. We do not acquire special care-required personal information unless we have the consent of the individual or as required by law.
4. Security Control Measures
The Company takes reasonable security control measures for the personal information it holds to prevent unauthorized access, leakage, etc. For details on security control measures, please inquire at the contact point in Section 11.
5. Purpose of Use of Personal Information
The Company uses acquired personal information for the following purposes. Unless there is consent from the individual, it is based on laws and regulations, or it is separately notified or announced, it will not be used for purposes other than the following.
[Purposes related to Customers]
- Provision of our services
- Provision of information regarding our services
- Creation of statistical data, etc., that cannot identify individuals
- Improvement of our services (including monitoring and measures against fraudulent activities)
- Research and development of new services
- Investigation and response to acts prohibited by contracts, terms of use, etc.
- Information on products and services of the Company or group companies via telephone, email, etc.
- Response to inquiries
- Distribution of behavioral targeting advertisements using ad distribution providers
- Understanding hobbies and preferences by analyzing attribute information, behavioral history, etc.
- Purposes incidental to the above purposes
6. Provision to Third Parties
The Company does not provide personal information to third parties except as required by law. Individual numbers and specific personal information are also used only for administrative affairs permitted by law and are not provided to third parties except as required by law.
7. Entrustment
When entrusting the handling of personal information to an outside party, the Company obligates security management through contracts, etc., and conducts necessary and appropriate supervision.
8. Anonymously Processed Information
The Company handles anonymously processed information appropriately in accordance with laws and regulations.
9. Request for Disclosure, Correction, etc.
Regarding personal information held by the Company, if there is a request for notification of purpose of use, disclosure, disclosure of third-party provision records, correction, addition, deletion, suspension of use, elimination, suspension of third-party provision, etc., we will respond in accordance with the Personal Information Protection Act after confirming that the requester is the person in question. To make such a request, please contact the window in Section 11.
10. Transfer to Outside the EU
The Company may transfer personal information of customers residing in the European Union (including Iceland, Liechtenstein, and Norway; hereinafter referred to as "EU") to outside the EU (mainly Japan, but not limited to this) to achieve the purposes of use specified by the Company. Although the destination country may not be recognized as having rights similar to the GDPR (General Data Protection Regulation), we take sufficient measures regarding the protection of personal information.
11. Contact Information
For inquiries regarding this Privacy Policy, please contact us via the inquiry form on our website.
12. Revision
The Company may revise this Privacy Policy as necessary.
13. About Access Analysis Tools
This site uses "Google Analytics," an access analysis tool by Google, to improve service quality. Google Analytics uses Cookies to collect traffic data. This traffic data is collected anonymously and does not identify individuals.
You can refuse collection by disabling Cookies, so please check your browser settings. For details on these terms, please see the Google Analytics Terms of Service page and the Google Policy and Terms page.
14. Address and Representative
1-19-7 Suehiro, Ichikawa City, Chiba Prefecture
Groove Create Inc.
Representative Director Hidenori Takagi
[Enacted on December 7, 2025]